* If you love the product but wish for a different color, pattern, or size, RichLook Boutique is pleased to offer an exchange option, provided it meets certain conditions. We have a no-questions-asked 7-day exchange policy for our customers’ convenience. Customers can exchange any product available on our website for an item of equal or different value.
* For exchanges involving higher-priced products, customers will need to pay the difference amount online, as Cash on Delivery (COD) is not available for exchange requests. Alternatively, if the exchanged product has a lower value, the price difference will be credited to the customer’s RichLook Boutique account as reward points (10 reward points = 1 Rs).
* To initiate an exchange, customers must raise a request within 7 days of delivery by contacting us at support@Richlookboutique.com. Please note that exchange requests will not be accepted after 48 hours from the time of delivery.
* When requesting an exchange, customers are required to email us at support@Richlookboutique.com. We may request a real image of the received product for quality-checking purposes.
* Please be aware that there are no exchange or return options available for customized, custom-sized, or standard-sized ready made stitched orders.
* Regarding international orders (those delivered outside India), we currently do not have a policy for accepting exchanges.
* For exchange orders, customers are responsible for shipping the product back to our address. We do not currently offer a pickup service. However, we will reimburse customers up to Rs. 120/- for the cost of reverse shipping.
